Freedom From: Going At It Alone to Grow the MSP Business
Welcome, Autotask MSPs and members of my Gladiator Community. I am so glad that you have chosen to join me for a few minutes to read this when many of you are still on your way back from ChannelCon and your brains are overflowing with everything you learned in the workshops and sessions.
What we cover in this article:
13% vs 87%: the elite MSPs (or the rest of them)?
3 Signs your MSP is in trouble
A proven path to improvement awaits
Expect these results (benefits!)
What your ROI looks like
You decide what comes next…
Is your MSP’s Future Cloudy with a Chance of Meatballs?
Have you looked at the weather lately? No, I don’t mean the outside weather. I mean the MSP weather. Just like you get a weather forecast from Alexa, the TV news, or your favorite weather app, there are ways to look at current conditions, compare to past trends, throw in some experience, and forecast the future of your MSP.
Many of you have done this and are able to maintain staff, inventory, tools, and training to not only keep up with demand, but to grow. For a large percentage of those MSP owners I meet, however, the future is Cloudy with a Chance of Meatballs…
Are You One of the Elite…or the other 87% of MSPs?
If you’ve seen the movie, you know that giant meatballs and other food fall from the sky. There is even a spaghetti and meatball tornado. In the case of your MSP, the meatballs represent your operational challenges. Only, you go splat when the meatballs hit.
You’ve tried, to be sure. Sadly, there is an 87% chance you have been unsuccessful at Freeing yourself from those Operational Challenges so you can Focus on Growing the Business, including setting the bar at the standard 80% utilization.
3 Signs Your MSP is in Trouble
You probably don’t need my metrics to know you’ve been unsuccessful. Your gut tells you. For those of you who are a little more scientific, here is how you know:
You struggle to find the time and energy to focus on Sales – the opportunities are right there; you just need to reach out. But Operational disruptions steal your focus, waste your time, and suck your energy like a vampire out of a horror flick.
Techs are working less than 50% of their time for the Clients. What are they doing the rest of the time? It’s anyone’s guess. You certainly have no idea. One thing is sure: they are not working on the right Next Ticket.
You and your company are doing everything possible to keep the Clients happy…and yet they keep complaining. They want to jump the line. And they’re not afraid to be noisy.
True story: I had a supervisor once say to a room full of Managers, “Go with your gut; it is more accurate than Data,” then, realizing I was in the room, he turned to me and said, “but bring Data to verify their guts!”
So, what is the solution to your MSP’s woes?
Hire a highly paid Consultant? Not in your life! We are all struggling with cash flow issues, and spending big bucks is not a realistic option at this point.
What if there was a better way? I mean, you are smart…you know your business, and you have good gut instincts as to what you need (but boy it would be nice to have data). All you need to know is the shortest path telling you how to get from here to there (and, occasionally, help answering a question or two).
What if you could spend 15-20 minutes per day on small incremental changes, which follow a direct path to success, that would result in the FREEDOM to GROW?
Results that would bring these benefits:
Growing the business without increasing expenses or hiring another Tech
By 10% in 8-12 weeks
By 20% in 4-6 months
By 30% within a year
Turning Clients into Raving Fans and Driving Sales
By meeting Client’s “When are you going to fix my stuff” expectations 90+% of the time
Updating them on a Consistent and Real-Time basis so they quit disrupting the Team and asking to jump the line
Enjoying a Win-Win Partnership with them that works for you and works for them
Streamlining your Invoicing Process
So you know that all T&M billing is being captured and not written off as Managed Service Support
A&P time is reduced to an hour or so each billing cycle with a high level of accuracy
It’s as automated as possible and integrated with your accounting package
Profitability reporting that is accurate, easy to understand, and delivered to you automatically on a monthly basis
Say Hello to a Proven Operational Improvement Program
You’re probably thinking that you’d rather not have meatballs splatting all over your Team and Clients, but things are so cloudy you don’t know if sunshine or a tornado is coming.
And that you need to know what you do not know, a small bite at a time, on a daily basis, with someone available to answer questions and to look over your shoulder to make sure things are going well (not to mention holding you accountable), at a price that does not break the bank.
If any of the above sounds like you, then you are not alone. I hear it all the time. Please let me take a moment to introduce you to an Operational Improvement program that has a proven successful track record and includes:
151 daily 5-to-15-minute Process Improvement videos that walk you through a clear path to maximized operational efficiency
83 Autotask PSAutomation configuration changes to support the 172 Process Improvements, including 6 levels of PSAutomation and 23 Automated Mechanisms
5 Autotask Experts standing by to answer your questions and audit your progress to make sure you are staying on the right path, moving forward at a consistent pace that is right for you, and holding you accountable to complete the mission (Maximizing Operational Efficiency)
2 Cohort, Ask the Expert Coaching Calls available each week where you can ask questions, collaborate with peers, and just hang out with friends
Service Delivery Gladiator Community memberships, for everyone who is on the Team for the length of the program, where they can get to know fellow Gladiators, surf through SOP and How-To libraries, and get direct access to MSP Operational Experts.
What Your ROI Looks Like
You get all that value for a price that is Money-Back Guaranteed to return $8-$15 for every $1 spent in Freedom to Grow the Business, all without increasing expenses or hiring a Tech.
I know this may sound insane to you, but it’s not: I have a proven record, with recorded testimonials, that says this may be better than anything you heard at ChannelCon (you can’t implement those new toys and ideas if you’re dodging meatballs).
At the end of the movie, Flint uses a formula to destroy the meatball and wreck the machine that was creating all the operational challenges.
You need a formula, too.
Email info@AGMSPCoaching.com and:
Ask Info@AGMSPCoaching.com for a Service Delivery Foundational Improvement Scope of Work
Request one of three Evaluations to verify the program is right for you
Autotask PSAutomation
Operational Efficiency
Executive Staffing
Schedule a FREE, No-Obligation Strategy Call with Steve
Who is Advanced Global, anyway?
If you just stumbled across this and don’t know who Advanced Global is, let me introduce you to us…
Our Passion is to guide MSPs on how to Maximize Operational Efficiency by Standard Operating Repeatable Process Improvements, and Autotask PSAutomation Configurations to support those SOPs, so MSPs can Find the Freedom to Grow.
If you don’t know who Steve is, hello! My personal Mission is to show MSPs the light of the value of Maximizing Operational Efficiency and to Teach them how to get from There to Here on the shortest path possible, while returning more value than cost, because every MSP deserves to Thrive.
Until next time.
Steve and Co