Advanced Global: Transforming MSP Operations, one MSP at a Time!
Our Mission:
Advanced Global is on a mission to revolutionize the MSP Industry. We aim to transform Managed Service Support and Professional Services from a reactive, chaotic break/fix model into a proactive, Zen-like, data-driven operational service delivery model—one MSP at a time.
The revolution starts with the focus on the four pillars of operational improvements that form the Foundation of Improvements, and Organically Drives 10-15% Operational Efficiency Improvements. The four pillars are:
Categorizing Client Requests because not all requests are the same
Allocating and Scheduling Requests because some Client Requests need to be scheduled such as projects
Prioritizing Techs’ worklist using a multidimensional level because Critical to Low is not enough information
Organizing Techs’ view so they always know the Next Right Ticket, When they are Scheduled to Work Directly with the Client, and What is Waiting
The Benefits of Such a Transformation:
The Advanced Global approach yields remarkable results:
Maximized operational efficiency and profitability
Elimination of “black holes” where tickets languish, sometimes to their 1st birthday
Client expectations met 95+% of the time, ensuring satisfying experiences
A Zen-like work environment for your Team, reducing turnover
Freedom for owners, executives, and sales teams to focus on business growth
Advanced Global’s Three-Step Transformation Process provides:
Standardized, Documented, Repeatable Operating Processes that enable the Team to provide a Consistent Client Experience and Drives Operational Efficiently
How to Reconfigure the PSAutomation platform to support the Standardized Operating Processes, and Automated as much of the Manual Processes as possible
Advanced Live Reports not only Benchmark, Track, and Drive Continuous Improvements, but also allow Management to hold the Team Accountable in a Positive, Collaborative, Mentoring Environment
What Other’s Have to Say:
The Advanced Global Advantage
This is what sets Advanced Global apart from other Operational Improvement options within the MSP industry:
**Practical Coaching, Not Philosophy**: We’re hands-on coaches, not armchair theorists.
**“Done with You” Approach**: We work alongside you, providing Autotask logged-in, contextual guidance.
**In-Depth Analysis**: We start by thoroughly evaluating your current Autotask Configuration and Operational Procedures.
**Execution-Focused**: Ensuring that collaborated decisions are implemented and validated, not just discussed.
**Seasoned Expertise**: Our Team brings over 53+ years of combined MSP experience across various roles.
**Proven Track Record**: We've assisted 236+ MSPs and have 7+ years of successful program delivery.
Advanced Global’s Unique Program Delivery:
87% of Operational Improvement programs fail! According Roy Atkinson of Clifton Butterfield Consulting. Advanced Global’s programs are 13%ers because we guide MSPs through the transformation with the three essentials of any successful Operational Improvement program:
1. A Tailored Plan/Roadmap/Scope of Work: We create a specific plan that takes you from your current state to your desired future in manageable steps, minimizing operational disruption.
2. Clear Concise Success Criteria: Our exceptional track record allows us to guarantee results, and a guiding light for your journey.
3. Dedicated Champion: We ensure your Team stays focused, energized, and accountable throughout the transformation process.
Your Next Steps:
If you are searching to maximize your MSP’s efficiency, and fully leverage the Autotask PSAutomation software, then your Next Steps to learn more about Advanced Global and how we can transform your MSP are:
1. Explore our website: (https://www.AGMSPCoaching.com)
2. Subscribe to our weekly newsletter and Download the “Unshackled: Freedom from Service Delivery Issues” eBook – p.s and Please Read It
3. Schedule an introductory conversation to discuss one of our valuable evaluations:
PSAutomation Configurations
Operational Efficiency
Executive Staffing Decision Matrix