We are brand new to Autotask
Techs Onboarded and Transitioned in 8 weeks
34 hours of Side-by-Side, Hands on Coaching with:
“Best in Class” processes as to how other MSPs are configuring and using the software
Standard Builds including Screenshots, WFR buildouts, and partially “Done for You” Services
28 Advanced Live Reports providing KPI and LEAN Process Profitability Reporting
Service Delivery, Contracts, & Client Facing Communication Improvements
We are a Nimble MSP (1-4 Techs) without a Service Coordinator
Techs know what to work on next, aware of all open tickets, and are Self-Managed
Fully Leveraging the Autotask PSAutomation software based on Staffing Levels
Owners are Free to Focus on Growth, while easily monitoring the Service Delivery Operation
We are a Mature MSP (6+Techs) with a Service Coordinator
Techs know what to work on next, aware of all open tickets, and are Self-Managed
Service Coordinators are managing all Open Tickets and know which ones need intervention
Client Expectations are met 20% more often and therefore Satisfied, Cooperative, and Raving Fans
Owners are Free to Go Sell Something
And Everyone is Home on Time for Dinner, Taking Off-the-Grid Weekends and Vacations, and Improving Their Gaming Scores
“Advanced Global was the perfect solution to meet our Autotask Service Delivery needs."
“Advanced Global was the perfect solution to meet our Autotask Service Delivery needs. Working with them was great, and I highly recommend Advanced Global MSP Coaching.”
- Alex O, Unified Technicians
"The information and processes that they have are top notch"
“I have been a part of the Advanced Global community (not working for them) for almost a year now and the information and processes that they have are top notch. If I was moving to Autotask instead of just changing our existing Autotask, I would definitely look at Stephen and his team for set up.”
-Reddit Post
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