Coaching

At Advanced Global, we are Coaches not Philosophers

 

So what is the difference?  Our Side-by-Side, “Done with you” Coaching style is unique in the industry.

  • We have a Roadmap/Operational Improvement plan laid out in advance and adjusts based on collaboration discussions

  • Delivers 100% of the content in advance of each meeting – so the learning is done in advance so that our time together is more effective

  • Holds weekly Q&A and Accountability Coaching Calls 

    • We have seen others collect questions and respond with unproven answers

  • Drives the Operational Improvement process, as opposed to having you drive without knowing what you do not know

  • Has Qualitative and Quantitative Success Criteria printed in the proposal 

    • One that holds Advanced Global to delivery on our promises

  • Money Back guarantees, or (your choice)  we continue working with you until all our promises have been delivered

  • Know what we are doing and where we are going, so we can hold the MSP and ourselves accountable 

Our Coaching Process

  1. First, we start with a Free No-Obligation Autotask PSA Configuration Evaluation to make sure everyone is envisioning the same results.
  2. Next, our team collaborates to determine what is needed, timelines, and Success Criteria Expectations. We’ll create a customized scope of work based on your project’s unique needs.
  3. Then, we kick off the engagement by making sure all expectations, commitments, and the road ahead is aligned between you and Advanced Global.
  4. We proceed with weekly side-by-side collaboration conference calls, followed with “Done With You” homework assignments.
  5. Before wrapping up the engagement, we will hold both a Close Out and Program Review meeting to ensure that all work was satisfactorily delivered and that all the Qualitative and Quantitative Success Criteria were achieved.

Coaching FAQ’S 

  • First, we will get to know your business and the issues you may be facing. Then, we will collaborate among our team of experts to provide you with tailored support and solutions. As we diagnose your problems and work on overcoming them, we’ll educate you on our process, setting you up for future success. We will hold you accountable to complete any homework and ask any follow-up questions about what we are teaching.

  • If you do this on your own, based on our personal experience and other MSPs that have made this choice, between 7-10 years. If you work with Advanced Global, however, we can get you through the process of full optimization in less than 18 months. But you will not need to wait that long to enjoy the results and appreciate what Advanced Global brings to the table. Every six months, there will be a check-in with a success criteria of ⅓ of the specific KPI goals having been met. This gives you an opportunity along the way to decide to go it alone if the program is not working for you.

  • For one, our team of experts has seen it all and understands the nitty gritty details of how an MSP operates. We also know it’s not fun to be told what to do and then hung out to dry on figuring out “but how?” That’s why when we started Advanced Global, we decided to embrace a side-by-side “done with you” coaching style. This means we have a specific roadmap to follow with different milestones customized to meet your needs. Our team actually logs into your Autotask database to make sure our recommendations are right for you and to verify that we communicated well. After evaluating hundreds of Autotask PSAutomation tools, we show you how the best in class are leveraging the Autotask software to drive peak operational performance.