Autotask Live Reports That Actually Show You What’s Happening in Your MSP
Stop guessing how your MSP is performing.
Our Autotask Live Reports give MSP leaders real-time insight into ticket performance, Tech efficiency, SLA performance, and Operational bottlenecks—so you can make decisions based on data, not assumptions.
Turn Hidden Autotask Data Into Operational Advantage
Autotask collects enormous amounts of information about your MSP.
But the default reporting rarely tells you what you actually need to know:
·Are SLAs truly being met?
·Which Technicians are overloaded?
·Where are tickets getting stuck?
·How efficient is your Service Delivery team?
Without clear reporting, service leaders are left guessing.
The Problem
Most MSPs struggle with reporting because:
Autotask reporting is difficult to configure
Key operational metrics aren’t easily visible
Service Managers spend hours building manual reports
Leadership lacks clear visibility into service desk performance
Technicians operate without measurable accountability
As a result, service delivery becomes reactive instead of structured.
The Solution
Purpose-Built Autotask Reports for MSP Service Leaders
Advanced Global MSP Coaching has developed a collection of proven Autotask Live Reports designed specifically for MSP operations.
These reports provide clear visibility into the metrics that actually matter:
Ticket health
SLA performance
Tech productivity
Operational bottlenecks
Workflow efficiency
Instead of spending hours trying to build reports from scratch, you gain access to reports already designed for real MSP Operational Management.
"We recently moved all time entry from a proprietary system to Autotask. The Advanced Resource Utilization Report enables us to automate the collection and cogent presentation of data that previously required our controller to spend anywhere from one to three hours of labor per week. Stephen’s assistance has been invaluable in customizing the original template to fit our specific needs."
Tim Bass, 42, Inc
Advanced Global’s Autotask Live Reports
Autotask Live Reports Tailored to Your Team
Our suite of Autotask Live reports is built for MSPs and IT teams needing actionable insights in real time. Get clarity on performance, accountability, and service delivery with at-a-glance dashboards.
Express Live Reports
Core live dashboards for quick overview and trending KPIs.
Ticket volume by day
SLA breach counts
Open vs Closed tickets graph
Technician leaderboards
Great for small teams seeking visibility into real-time performance and key helpdesk trends in one place.
Example: Spot sudden ticket surges to prevent SLA misses.
Advanced Live Reports
Deeper drill-downs, segmented analysis, and smart filtering for larger teams.
- SLA trend by client/queue
- Technician utilization rates
- Aging tickets breakdown
- Client contract dashboards
- First response time tracking
Unlocks multi-dimensional insights for operational leads and managers tracking service delivery and resource use.
Example: Compare time to resolution by priority across multiple teams.
Super Advanced Live Reports
Customizable models, predictive analytics, and tailored automation for mature MSPs.
- Predictive SLA risk alerts
- Custom report designer
- Root cause analytics
- Role-based views
- Automated export scheduling
- Top recurring issues reports
Designed for MSPs needing advanced insight, process controls, and workflow automation.
Example: Trigger alerts when contract utilization or SLAs risk being exceeded.
Commonly Requested Reports
While every MSP has slightly different reporting needs, these are some of the most commonly requested Live Reports.
Advanced Open/Close report w/Tech Effort and Same Day Completion
Advanced Resource Utilization
Advanced 1st Contact Resolution
Get the Autotask Visibility Your MSP Needs
Stop trying to build reports from scratch.
Get proven reporting tools designed specifically for MSP service operations.
Testimonials
“This is perfect! Thank you, and team, for knocking this Live Report out!”
“These Autotask Live Reports look amazing! Thanks so much FOR your hard work!!
"There are a few Autotask Certified Consultant Partners that specialize in Live Reports and Steve is definitely at the top of the list. I highly recommend him for custom reports in Autotask."
Eric M. , Astute Business Technology Consultants LLC
Alex Ivantsov, Umbrella IT Group
Rayanne M. Buchianico, ABC Solutions
Not sure which reports you need?
We can help you identify the reports that will give you the most operational value.
Our Simple 3-step Process
Step 1 — Discovery Call
We review your MSP environment and reporting needs.
Step 2 — Report Setup
We configure and deliver the reports inside your Autotask environment.
Step 3 — Operational Insight
You gain real-time visibility into service desk performance and actionable data for improving operations.
Your PSA already contains the data.
The question is whether you're using it to improve operations and drive smarter decisions.
Our Autotask Live Reports give MSP leaders the clarity they need to run better service desks and stronger businesses.
Turn Your Autotask Data Into Actionable Insight
If you're serious about improving service delivery and operational maturity, clear reporting is essential.
Our Autotask Live Reports give you the visibility MSP leaders need to run better service desks.
Schedule a Discovery Call
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