How to Get RESULTS With Autotask ASAP!
It takes most MSPs 7-10 years to learn how to fully use the Autotask PSA software on their own. Yes, that’s right: 7-10 years.
Who has that kind of time on their hands?
The good news is that we can cut that time in half without spending a dime on consultants.
How? By joining us in fighting the good fight and bringing order to chaos.
Click here to join our Service Delivery Gladiator Community, Use promo code sdgmember25 at checkout for 25% off your first year. membership. (Limited time only).
We’re sure you are well aware that there are other MSPs out there, maybe even some in your own backyard. My guess is, there is a fear that one of them knows more than you do about how to fully use the Autotask PSA Software.
What if they do? Well, they are probably enjoying:
· 0 backlog tickets
· <20 Tickets per Tech
· < 5 Tickets overdue per Tech
· >95% SLA performance across the board (Triage, Tech Engagement, Completion)
· <10% Customer Service Delivery Phone calls compared to Ticket volume
o Sales Calls being more than 90% of the calls (OK, I made this one up)
· <2 Bus. Days Mean Time to Resolve or Average Time to Completion
· <.2 hour average Real-Time Time Entry
Which adds up to a KPI Balance Score Card near 100%...
Boy, that data is enough to scare the bejeebers out of you, isn’t it? So, how do you find out who is hitting even one of these marks, let alone all of them?
More importantly, how do you find, benchmark, track, and leverage this list of KPIs to improve your Service Delivery Operation?
And how can you find the answers to this problem without spending $3,000 per month?
The answer is by collaborating with 100’s 1,000’s of other Service Delivery Gladiators. Collaborating with MSPs & having your questions answered by industry leaders:
· In Forums on Service Delivery Topics such as:
o KPIs
o Project Management
o Integrations
o Autotask
o Unemployed Professionals
o Follow the Sun
o Finance
o Sales
· With Access to an entire Library of content, SOP’s, and Standard Builds (guaranteed to have every document you need) with Content Categories consisting of…
o eBooks
o Dashboards
o Customer Notifications
o Triage
o Priority-SLA-Status-Queue-Issues
o SOP Guidelines
o Workflow Rule Build Guides
o Autotask Live Report “How to Write” Videos
To name a few, along with an area for member contributions to share helpful downloadable content with others around the world.
· Using Autotask Live Report Mockups (guaranteed to have every Live Report mockup you need) with:
o Intake and Open Ticket Management
o Tech Performance
· Access to the best Autotask PSA thought leaders in the world
A package like this goes for 500 Thousand USDs per annual membership. But wait folks, there is more:
Between now and Sunday evening at 6 PM EDT, the price is slashed by 25%, to 375 USD!
So, who is already a Service Delivery Gladiator? Many fellow Autotask users who have “Been There and Done That.” Ones that know the “Nitty Gritty.” And certified professional coaches with both Autotask Certified Consultant Partner, Datto PSA Certified Practitioner, and Datto RMM Certified Practitioner certifications.Click here to join our Service Delivery Gladiator Community, Use promo code sdgmember25 at checkout for 25% off your first year. membership.
What more do you need to know? Come on and join us. And start expediting the process of Leveraging the Autotask PSA Software today to resolve your Service Delivery issues, along with reporting on, benchmarking, tracking, and leveraging the 14 most important KPIs every MSP should be leveraging to resolve Service Delivery Issues.
-Steve,
Chief Service Delivery Gladiator
