Why Collaboration Will Help Grow Your Business

You’ve probably heard the Old African Proverb: If you want to go fast (with lots of misdirection’s, trial and errors, lost productivity and profits), go alone, If you want to go far (and Resolve Service Delivery Issues once and for all), go together

Advanced Global MSP Coaching is dedicated to guiding MSPs on how to Leverage Autotask so that it drives Service Delivery Improvements. This dedication has led us to develop the fastest way to fully leverage Autotask (4 months) - and to create a methodology to drive continuous improvement until the 15 most important Service Delivery KPIs are met. 

But we did not develop (or continue to develop) the “Best in Class” coaching on our own. We have been working with an awesome Community of Service Delivery Heroes for over 5 years now. They have been there and done that. Recently, these Heroes banded together to form a Gladiator Community where we Fight the Good Fight against Service Delivery Issues and bring Order to the Chaotic work environments many of the Techs put up with every single day. 

Are you one of us?  

If you are one of us, then you must be: 

Frustrated with not fully using the Autotask Software so that: 

• The Techs know what to work on next 

• Someone knows which tickets need intervention 

• Invoicing is not burdensome 

• Customers feel the love and are raving fans 

• You can look at a dashboard or report and know how well (or not) you’re doing 

• The Customer can be shown: 

  • Why they should work with you 

  • What you are doing for them 

  • Why they should trust your MSP 

  • How listening to you can help them 

  • That you are earning their respect 

Frustrated with other areas of the Service Delivery Operation, like: 

• RMM  

• Integrations 

• Project Management 

• HR issues 

-Working alone and in the dark (don’t be a mushroom).

-Knowing there is a better way, but there is no one to talk to, collaborate, or vent with.

Sound familiar? Then we encourage you to join us.  

Do we have all the answers? NO!   

Do you? Nope!  

But together we do, or we will figure it out, guaranteed!   

So, why are we taking valuable real estate that we normally use to provide great articles on how to Leverage Autotask to Improve Service Delivery Operations, for what feels like self-promotion? The reason is actually pretty simple: just like all our articles, we feel that this is really important information for you to know about. 

Features of the Service Delivery Gladiator Community 

Don’t want to be a mushroom anymore, hiding out in the dark? Here’s what you get when you come join us:   

• First, be sure to check out our Video Tour: https://sdgcommunity.agmspcoaching.com/?ct=1619877872  

• Content SOP and Standard Build Library with 169 documents – guaranteed to have the one you need (or we will collaborate with the Community and you to write the very one you need, for the sake of the members, that is what Community is all about). 

• Videos: Webinars, Ask the Expert Guests with 56 different videos to watch. 

• Plus “How To” videos – guaranteed to have the one you need. 

• Autotask Live Report mockup library with 64 mockups, featuring Video how-to write tutorials.
  

And the list is growing every day as more and more Gladiators join us.  They are requesting input, collaboration, how-to’s, and most importantly, why

So, we encourage you to come in from the cold, stop being a Mushroom and join us in the Good Fight as we work together to bring order to chaos. 

Again, we apologize for what may come across as self-promotion. We do charge a small nominal fee to cover maintaining the site & providing new content. Our goal is not to make money (ok, maybe it is…), but to provide as many MSPs as possible the wealth of Intellectual Property we have gathered over the years in the most efficient and economical way possible. And based on years (OK months, and that was mostly the Marketing department twisting my arm telling me this was the right thing to do) of research, providing a Members Only Community seemed the best way to go.  

The decision to develop a Members Only Community means that we could open our whole SharePoint site to the Community, and we could afford to hire a support Team just for the Community.  

It was also important for us to keep the environment professional and to invite positive, forward-thinking Service Delivery Professionals such as yourself to join us as we go to WAR. But more on that next week… 

 -Steve