Achieve a 10% Profit increase in 17 weeks or less
Will you accept the mission?
Greetings, MSP Captains and Crew Members. I am so glad you are here for our continuing MSP voyages as we seek out new efficiencies to increase profits and boldly go where no Coaching Team has gone before.
I shouldn’t care about your MSP more than you do, but…
The last couple of weeks, I’ve vented about MSPs who won’t put the time or money into building a better MSP. Matt keeps reminding me that I shouldn’t care more about your MSP than you do, but I can’t help it. I know that we have worked hard, listened well, and stayed in tune with the industry to provide you with a solution that will improve your operational efficiency, increase profits, and give your Team the happier, Zen environment work lives they deserve. I know it beyond a shadow of a doubt.
We talk with a lot of MSPs and we’ve asked what’s going on. Some say they are “good enough.” Many say they’re too busy solving tickets and trying to sell (working in the business) to find time to take over Control (work on the business). Others are shocked at the cost of investing in improving…without considering the cost of not investing.
Well, we can’t help you if you felt the Burn and are out of dilithium or you don’t believe in yourself. But if it’s about the money, we can help you pay for the cost of upgrades by providing 6-10X more profitability than the cost of investing in improvements. Over the next 6 weeks, I am going to show you how.
Ready?
Let’s fly.
3 Steps to Break the (Unproductive) Cycle at Your MSP
We hear it all the time:
“Techs are productive less than 50% of the time.”
“We believe we are writing off a significant number of Billable Hours as Managed Service Support.”
“Steve, we do not have time to meet with you. We don’t even have enough time for Sales or to focus on growing the company.”
What most MSPs need to break these cycles are three major Mindset changes:
All Client requests are not created equal: they need to be separated into different groups, and an optimized Standard Operating Procedure developed for each.
Critical to Low is a one-dimensional prioritization, and our world is way too complex for that. We need a multi-dimensional prioritization scale that considers the following:
Managed or Non-Managed Client Relationship
Managed Service Level (ex: Silver, Gold, Platinum)
Where in the journey from the Cradle to the Grave the Client request is at
Team members need to see exactly what to work on next - as well as all their responsibilities - in a single glance.
Just some of the benefits you can expect…
Once these thing things are in place, many good things start happening:
Techs know what to work on next, without micro-managing.
Service Coordinators know which Client requests need intervention before the Client complains to the Owner.
100% of the billable hours (not to be confused with covered hours vs. non-covered hours) are captured as T&M billing.
Clients are updated and kept in the engagement process loop.
Owners, Hunters, and Farmers have the freedom to grow the business.
Service Managers know which of all this data is important and where to focus their energies.
Project Managers can complete projects on time and on budget.
Accounting folks (especially the poor MSP owner without an admin) spend 75% less time in Approve and Post, and know beyond a shadow of a doubt that what they are invoicing is correct.
The Autotask software can by fully leveraged
Everyone can take a vacation WITHOUT a laptop (yes, my friend, this really is possible...)
Once an MSP achieves those 10 things, the planets align and the universe is the limit. We have seen it time and time again, and that is what keeps us on mission.
Our Purpose: Helping MSPs THRIVE
The mission of Advanced Global is simple: to help MSPs to THRIVE!
We accomplish this by providing free resources, access to experts, and developing improvement programs with:
A proven, successful track record
160 hours per week dedicated to finding, documenting, and communicating the Best-in-Class procedures and configurations
Money-Back Guarantees
TLDR: I don’t want you to be cancelled after 5 seasons like a lot of MSPs – you can schedule a Free Strategy Conversation with myself or my Head Coach, Chris, and get an immediately actionable flight plan to success. NO BS.
How does this work?
First, we start focusing on the 85 Standard Operating Procedures we have seen the Best-In-Class MSPs use, and the ones that every MSP needs.
Because every MSP is unique and yours is no different, we are happy to Collaborate with MSPs to make adjustments for their unique products, Clients, and Culture.
The next step is to upgrade PSAutomation configurations to support the SOPs, which we are happy to provide recommendations for.
And last by not least is a large portfolio of Advanced Live Reports to benchmark and track progress, as well as to hold the Team accountable to follow the processes and leverage the Autotask software the way it was designed to be used.
You benefit because these are broken down into Weekly and Monthly Advanced Live Reports to manage tickets and empower your Team to be Self-Managed. Plus, Advanced Live Trend Reports direct the Service Manager on where performance needs coaching and mentoring.
Summary:
Who is Advanced Global and How do they Know what they Know? We are:
A team of Autotask/Datto/Kaseya Certified PSA/RMM experts with 68 years of experience
MSP Veterans who have lived the same life as you are living
A team that has worked with 225 MSPs and counting from around the world, capturing the best ideas and rolling them into a “Best-in-Class” Standard Build
Available as a Guide on the Side for 1/10 of the cost of going it alone, with proven Operational Improvement Programs and Money-Back guarantee results
Advanced Global is here to help your MSP with these FREE offerings:
Subscribe and Download: Unshackled: Finding the Freedom from Service Delivery Issues
Request a FREE No-Obligation Evaluation today. Email us: info@AGMSPCoaching.com
Autotask PSA Configuration Evaluation
Operational Efficiency Evaluation
Sort Staffing Evaluation
Schedule a Free Strategy Conversation with Chris – this is not a sales call, we promise.
Thanks for reading, and be sure to join us next week for Part 2 in this series. I promise it’ll be a value-packed read.
Speaking of thanks – if you use Datto RMM and want a free 30-minute eval, then go back over this blog article and send me an email with whatever comes to mind. If you guess right, I’ll have my Datto RMM expert look over your setup.
Steve & Co