Wondering what the value is in joining the MSP-Ignite Service Manager Peer Group?
If you're an IT Service Manager thinking about joining an IT Peer Group, you may be wondering how you'll benefit.
Here are 3 examples of the value of MSP-Ignite's Service Managers Peer Group membership to help answer your question:
IT Peer Group Member's Challenge: Time Management
Suggestions from the Peer Group:
Create a list of your Most Vital Priorities (MVP)'s at the end of the day (maybe even after leaving the office)
Block off time first thing in the morning to address the items on your MVP list (maybe even start before the office opens up)
Keep the list in front of you and as the day progresses, focus on your MVP list
Drag and Drop email requests to your calendar and schedule time to do the work
The list should be reasonable on what you can accomplish in a day (if you find you are not completing everything, then make shorter lists until you do
IT Peer Group Member's Challenge: Hiring Technicians
(Background: need to hire an on-site technician with every new client - takes 142 days on average to hire, new contract calls for on-site support in 60 days)Suggestions from the Peer Group:
Look to retail, specifically Geek Squad and Staples. More than half the group reported great success in hiring these types of technical people
Start the process of hiring when the Opportunity is 60 to 75% probability. There is nothing wrong with posting for a job that does not exist yet. Feel free to go through the screening process. Be honest with the candidate. There is no obligation until an offer is made.
Hire a road warrior who can be parachuted into a new Customer site until the right candidate is hired and on-boarded (the added benefit here is that they do the onboarding and also instill company culture to the remote new hire technician).
Peer Group Member's Challenge: Client DocumentationSuggestions from the Peer Group:
What products really work? IT Glue, Sharepoint, others
What does it take to implement? 4-8 hours per Customer is the general experience
What does it take to maintain? It does take some billable Resource time at no charge to the Customer; at least on a quarterly basis
What information needs to be captured? This was too much for a conference call so it is a parking lot item. The list is being built via email between calls
For more information on MSP-Ignite's Service Manager Peer Groups, reply to this article, visit https://www.msp-ignite.com/peer/service-managers/ or contact ...
Steve BuyzeMSP-Ignite | Peer Group Facilitator(c) (207) 939-6861