Cooper AI Triage Automation
is coming to Autotask!
Do You Know What 6 Areas It Depends On?
Or How to Successfully Populate Them?
Get your Cooper AI Triage Automation Review to learn exactly what to populate in the 6 areas it requires, before the upgrade.
Cooper AI is only as good as your Autotask queues, issues, priorities, skills, statuses, and SLAs. If that foundation is messy, AI will not fix it - it will just highlight the mess at machine speed.
The Opportunity
Cooper AI Triage Automation is the automation MSP Owners have been waiting for.
What Kaseya is Promising:
Faster, automated ticket triage
Smarter categorization and tagging
Better technician assignment based on skills and workload
Improved SLA performance and response consistency
It's free
It's built into Autotask
Cooper AI Triage Automation actually executes, not just make suggestions leaving the manual processing to you!
It will categorize, prioritize, and route tickets automatically
For MSPs who can't afford high-end AI automations, this gets the job done.
But there's a catch...
The Problem
Cooper AI Triage Automation depends on 6 key areas of your Autotask Service Desk module
Queues
Statuses
Ticket Categories
Issues & Sub-Issues
Priorities
Tech Skill Sheets
Kaseya’s own guidance for Cooper AI Ticket Triage is clear: you must tighten up the core building blocks inside Autotask before the upgrade. But most MSPs have not revisited these decisions since their initial deployment.
Kaseya’s Cooper AI prep checklist
- Refine your Queue descriptions
- Clean up your Issue and Sub-Issue types
- Prepare Priority descriptions for the new field
- Review and normalize your Technician Skills data
- Align your Statuses and SLA Events to actual workflows
Kaseya will tell you where to navigate.
They'll tell you what order to make changes.
What they won't tell you:
What to actually put in those fields
What the "Best Practices" standard builds look like
What "Best in Class" MSPs are doing
That gap between what Kaseya recommends and your current reality is exactly what this review closes.
The Real Challenge
You're busy. We get it.
These 6 areas are things most MSPs haven't touched since initial setup.
It takes hours to learn what changes to make, and more hours to actually make them.
The reality in most MSP Autotask environments:
Queue descriptions are vague or out of date
Issue / Sub-Issue taxonomy has grown organically for years
Priority logic lives in people’s heads, not in the system
Statuses and SLA Events don’t match your real workflow
Technician skills are incomplete or never maintained
Cooper AI will not fix the chaos.
It will just amplify inconsistent decisions, misrouted tickets, and technician frustration.
+ You've probably tried AI tools before and been left frustrated:
Poor ROI
Difficult and time-consuming to configure
Little to no support when things went wrong
It can be different. But only if you know what to populate before you turn it on.
We've Been Doing This for Years
Why Choose Advanced Global MSP Coaching to Help?
The changes Cooper AI Triage Automation requires are the same changes we've been making in our Operational Improvement programs since 2011:
Priorities — Since 2011
Tech Skill Sheets — Since 2013
Queues — Since 2014
Ticket Categories — Since 2014
Issues & Sub-Issues — Since 2018
Statuses — Since 2019
We make these changes every week.
What takes most MSPs hours to figure out, we can guide you through in 30 minutes.
We didn't just start doing this work. Kaseya finally built an AI automation that requires it.
Our Solution
Cooper AI Triage Review - $497
We review the 6 key areas Cooper AI Triage Automation depends on and tell you exactly what to populate.
Here's how it works:
You gather the data (or we do it for you)
6 screenshots from your Autotask Service Desk module
2 ticket exports: Last month's created and completed tickets
We analyze and prepare your Findings & Suggestions
What's working
What's missing
What needs to change
Meet with Steve for your Findings & Suggestions Review
45-minute strategy session
Prioritized action plan
Optional scope of work for Done-For-You implementation
You get clarity on where Cooper AI will perform well, where it will struggle, and the exact configuration changes to make before the upgrade window closes.
Get Your Cooper AI Triage Automation Review
No credentials required. Your team stays in control; we provide the outside perspective and AI-focused structure.
$497 | Findings call within 5 business days of receiving your screenshots.
Limited availability. Only a few reviews available each week. Reviews are delivered in the order received.
your Real Opporunity
Gain Expert MSP Insight and Avoid Risk
What You'll Know After the Review:
Exactly what to populate in the 6 areas before turning on Cooper AI Triage Automation
Confidence that you're using "tried and true" best practices
The shortest, easiest path from where you are to where you need to be
What Happens If You Skip This
Without the right preparation, you risk:
Expensive, inefficient, mistake-laden manual processes continuing
Hours of wasted time figuring it out on your own
Peer group misdirection or ineffective Kaseya Professional Services
AI running on bad data and making things worse
Get Your Cooper AI Triage Automation Review
No credentials required. Your team stays in control; we provide the outside perspective and AI-focused structure.
$497 | Findings call within 5 business days of receiving your screenshots.
Limited availability. Only a few reviews available each week. Reviews are delivered in the order received.
Copyright 2026. Advanced Global MSP Coaching. All Rights Reserved.